Monthly Archives: June 2015

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its procedures and powers, access, working methods, remedies and compliance, performance statistics, the arrangements for publicity and accountability and her conclusions.MP and the emphasis on investigation and reports rather than on the fair resolution of complaints – has hampered the effectiveness of the Parliamentary Ombudsman scheme. The chapter on the Health Service Ombudsman emphasises the significance of the extension of the Ombudsman’s jurisdiction to cheap seo services complaints about clinical judgement.

But that generalisation can no longer be made. The extension of the Health Service Ombudsman’s jurisdiction takes the scheme directly into questioning merits. Moreover, the scheme now deals predominantly with complaints about clinical care and treatment rather than with disputes about administrative action. Seneviratne suggests that the extended jurisdiction has not only made a radical change to the nature of the scheme but may also create new problems.


It is illustrative, however, of the balance that pervades the book that she ends the chapter by quoting the comment of the former Health Service Ombudsman. I will resist the temptation to bang on at length about the excellent chapter on the English Local Government Ombudsmen.But it would be remiss not to highlight two things. First, the English Local Government Ombudsman scheme has been subjected to more judicial reviews than any other.

Seneviratne draws attention to findings of the courts which are likely to be of interest to all practitioners. Second, she uses the chapter to illustrate the beneficial contribution that ombudsman schemes can make to the improvement of administrative systems if given the flexibility and encouragement to do so. Chapter 7 contains a concise exposition of developments affecting the public sector ombudsman schemes in Scotland, Wales and Northern Ireland. Wales has separate Parliamentary, Assembly, Health Service and Local Government schemes.Consultation about modernising the schemes is promised but has not yet begun.